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UK: Millions in train refunds are kept from passengers
Dominic Yeatman metro.co.uk Millions of pounds owed to train passengers in compensation for delays and cancellations is staying in the pockets of rail companies, a watchdog has claimed. The money is often not pursued by customers because they are unaware they are entitled to it or unsure how to make a claim, the Office of Rail Regulation warned... And 74 per cent said operators did ‘not very much’ or ‘nothing at all’ to provide information about compensation. Only 20 per cent said details were readily available. It has been estimated passengers are being short-changed by more than £100million as operators fail to pass on delay payments from Network Rail. Train companies pay out less than £30million. to read more: metro.co.uk
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