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Man sues British Airways after booking mistake sends him to Grenada instead of Granada
An American dentist is suing British Airways for putting him on the wrong flight when he tried to book a flight to Granada, Spain, but instead wound up in Grenada, the Caribbean island...
“I made it absolutely clear to the booking agent I wanted to go to Granada in Spain...
They realized that something was wrong when they left London’s Gatwick Airport for what was supposed to be a two-hour flight, only to realize that the in-flight tracking systems had a route that veered away from Europe. Some nine hours later, the pair found themselves 4000 miles away from their intended destination.
British Airways refused to reimburse their $4,500 first-class tickets.
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