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Lowe’s tests robots as customer helpers
Mae Anderson
dispatch.com
NEW YORK — The robots are coming.
Lowe’s is testing whether new bots on wheels can improve its customer service, like helping a shopper find a match for something as simple as a nail.
Four robots are being tested at an Orchard Supply Hardware store owned by Lowe’s Companies Inc. in San Jose, Calif.
The robots, dubbed OSHbots, look like white columns with two large black screens on either side, and wheels to help them move. They are equipped with 3D cameras so they can scan and identify items. And customers can research items they want to buy on their screen. Then the robot can lead them to the aisle where an item is located.
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