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Google-Owned Nest Thermostat Plunges Customers Into Cold After Software Glitch
Nest, the smart thermostat owned by Google, has been hit with a software glitch that has seen a number of devices turning themselves off and leaving owners in the cold. A botched software update caused the thermostat’s batteries to drain or repeatedly switch on and off which meant it failed to heat homes or provide hot water to many.
Disgruntled Nest owners took to Twitter and websites to complain of the fault, with some claiming of waking up in the early hours to freezing temperatures and the fear of burst water pipes as a result of the device going down. Some are even reverting back to their old, cheap thermostats in order to fix the problem.
The £200 smart device is a learning thermostat that connects to the internet and allows home owners to control their heating from anywhere with their mobile phones.
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