'Dear customer, sorry to hear you're dead'

Dan Hyde telegraph.co.uk An 80-year-old widow received a letter pronouncing her dead after her pension provider made a "clerical error". Standard Life sent the letter (pictured below) directly to the customer's house in Spalding, Lincolnshire, last month. Mrs Fulton, whose name has been altered, opened the letter because it was addressed to "The Executors of Mrs B Fulton". She found a short message of condolence from an employee at Standard Life, which read: "I was sorry to learn of [Mrs Fulton's] death when the bank returned her June pension instalment to us. I offer my sincere condolences on behalf of Standard Life. "Please can you contact me with the date that Mrs Fulton passed away." Enclosed was a prepaid envelope and a telephone number. to read more: telegraph.co.uk