Family concerned by lack of 911 response after break-in, several calls to authorities

Tania Dall wwltv.com NEW ORLEANS, La. -- An Uptown family woke up in the middle of the night to the sound of someone breaking in and luckily their dog's barking scared off the intruder. What they didn't expect was no one answering their 911 calls for help. "It's a Taurus 32," said Terri Bice holding a gun she never thought she'd own. Now the Riverbend resident does own a gun, and there's a reason why. "I think someone who would break the door down with that force had a serious intention," said Bice pointing out the damage to her front door. On March 16, Bice's family was fast asleep when they were woken up around 2 a.m., to someone trying to break in to their home. Bice believes it wasn't the door, but barking from Molly that stopped the intruder in their tracks. So, she did what anyone would do. Grabbed her phone and dialed 9-1-1. She got no answer. "We all know about first responders and what their importance is that's not going to happen if no one answers," said Bice. She documented her calls for help: two to 911; two to the NOPD's non-emergency line; and one to NOPD's Second District. The final call was answered and Bice confirms an officer showed up two hours after the attempted home invasion. to read more: wwltv.com